in the last week
I was extremely disappointed with my experience at Enterprise. I needed to rent a vehicle, but because I don’t have a credit card, I was refused a rental even though I was prepared to pay with a debit card. There was no effort to offer an alternative solution or explain any options that might have been available. Policies are one thing, but the lack of flexibility and customer service left me stranded and frustrated. Not everyone uses credit cards, and it feels like Enterprise excludes responsible customers who prefer to manage their finances differently. If you don’t have a credit card, don’t assume you’ll be able to rent from this location. I ended up having to look elsewhere.