7 months ago
Wanted to rent several ebikes from the resort location. Staff was not there. Attempted to rent from the website, it prompted me to call for a reservation and provided a phone number. Called the number and SUAC answered. I explained and was told he would have to transfer me... I told him OK and waited a moment. He then asks if I'm ready to take down the number. Me taking the number and calling it is NOT being "transferred". Had to call back when I could take the number down. Called back 15 minutes later, guy remembered me, then provided a phone number to call and extension to use. I call the number and after several rings someone answers and rambles on for a few moments in what seemed to be a different language. I stated I was looking for "extention 1". She then states something about this being extension 1 and gave me a first name. NOTHING about a company she works for. NOTHING asking how she can be of assistance. How do I even know I have the right number?!? A few hundred dollar loss for the company and several disappointed guests.
